Shipping policy
1. Production & Delivery Time
All our products are made to order to ensure the highest standards of quality and craftsmanship.
The total timeframe for production and delivery is up to 8 business days starting from the date of order confirmation.
2. Delivery Areas
We currently offer delivery within the following locations:
- Cairo
- Giza
3. Shipping Method
All orders are delivered via our in-house courier representative to guarantee safe handling, especially for furniture items.
4. Pre-Delivery Confirmation
Our customer service team will contact you prior to delivery to:
- Confirm your availability
- Reconfirm order details
- Schedule a convenient delivery time
5. Payment Method (Cash on Delivery)
We offer Cash on Delivery (COD) for your convenience.
Accepted payment methods:
- Cash
- Instapay
6. Important Notes
- As all products are made to order, the full production and delivery timeframe must be considered before dispatch.
- Delivery timing is coordinated directly with the customer to ensure a smooth experience.
- Minor delays may occur in order to maintain product quality and safe delivery standards.
7. Failed Delivery Attempts
In case of unsuccessful delivery due to customer unavailability or incorrect information:
- The order may be canceled
- Additional delivery fees may apply for re-delivery
8. Contact Us
For any inquiries or support, please contact us via:
- WhatsApp (+20 155 063 0976)
- Phone (+20 155 063 0976)